{"id":4847,"date":"2024-07-21T13:38:20","date_gmt":"2024-07-21T13:38:20","guid":{"rendered":"https:\/\/star-am.com\/?page_id=4847"},"modified":"2024-07-22T10:26:18","modified_gmt":"2024-07-22T10:26:18","slug":"pengaduan-nasabah","status":"publish","type":"page","link":"https:\/\/star-am.com\/id\/pengaduan-nasabah\/","title":{"rendered":"Pengaduan Nasabah"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background fusion-parallax-none bg-pengaduan-nasabah gradient-container-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--link_color: #ffffff;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:100px;--awb-overflow:hidden;--awb-margin-bottom:50px;--awb-min-height:600px;--awb-min-height-medium:100vh;--awb-min-height-small:480px;--awb-background-color:#000000;--awb-background-image:url(&quot;https:\/\/star-am.com\/wp-content\/uploads\/2023\/10\/Rectangle-3-1-1-1024x341.webp&quot;);--awb-background-size:cover;--awb-flex-wrap:wrap;--awb-flex-wrap-small:wrap;\" id=\"title-pengaduan-nasabah\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-no-medium-visibility fusion-no-large-visibility\" style=\"--awb-padding-bottom-small:80.9838px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-margin-bottom-small:1px;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-flex-align-self-center site-title\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:1;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"--awb-text-color:#ffffff;--awb-font-size:4em;\" id=\"title-pengaduan-nasabah\"><h1 class=\"fusion-title-heading title-heading-center\" style=\"font-family:&quot;Montserrat&quot;;font-style:normal;font-weight:700;margin:0;font-size:1em;letter-spacing:1px;line-height:80px;\">#KelolaUang dengan<br \/>\nReksa Dana<\/h1><\/div><div class=\"fusion-text fusion-text-1\" style=\"--awb-content-alignment:center;--awb-font-size:16px;--awb-text-color:#f2f2f2;--awb-text-font-family:&quot;Montserrat&quot;;--awb-text-font-style:normal;--awb-text-font-weight:600;\"><p>Kenali lebih lanjut berinvestasi dengan Reksa Dana<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background gradient-container-2 hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:30px;--awb-padding-left:0px;--awb-margin-bottom:50px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2 awb-text-cols fusion-text-columns-2\" style=\"--awb-font-size:20px;--awb-columns:2;--awb-column-spacing:2em;--awb-column-min-width:100px;--awb-margin-left:20px;\"><p><strong>Pilihan Informasi<\/strong><\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:0%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:0%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-tabs fusion-tabs-1 classic c-tab-product text-justify vertical-tabs icon-position-left mobile-mode-accordion\" style=\"--awb-title-padding-top:20px;--awb-title-padding-right:100px;--awb-title-padding-bottom:20px;--awb-title-padding-left:20px;--awb-title-font-size:14px;--awb-alignment:start;--awb-inactive-color:var(--awb-color2);--awb-title-active-text-color:#e77725;--awb-background-color:var(--awb-color1);--awb-border-color:var(--awb-color3);--awb-active-border-color:var(--awb-color5);--awb-title-font-family:&quot;Montserrat&quot;;--awb-title-font-style:normal;--awb-title-font-weight:600;\"><div class=\"nav\"><ul class=\"nav-tabs\" role=\"tablist\"><li class=\"active\" role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-d2e0407add793a4007a\" aria-selected=\"true\" id=\"fusion-tab-01.alurpengaduan\" href=\"#tab-d2e0407add793a4007a\"><h4 class=\"fusion-tab-heading\">01. Alur Pengaduan<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-581b7b40ce98d2d1874\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-02.appk\" href=\"#tab-581b7b40ce98d2d1874\"><h4 class=\"fusion-tab-heading\">02. APPK<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-content\"><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs\" role=\"tablist\"><li class=\"active\" role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-d2e0407add793a4007a\" aria-selected=\"true\" id=\"mobile-fusion-tab-01.alurpengaduan\" href=\"#tab-d2e0407add793a4007a\"><h4 class=\"fusion-tab-heading\">01. Alur Pengaduan<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix in active\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-01.alurpengaduan\" id=\"tab-d2e0407add793a4007a\">\n<p><strong>Pahami Alur Pengaduan Investasi Anda<\/strong><\/p>\n<p><strong>SALURAN PENGADUAN<\/strong><\/p>\n<p style=\"text-align: left;\">Nasabah dapat menyampaikan pengaduan ke STAR AM setiap hari kerja pukul 08.30 \u2013 17.30 WIB melalui sarana:<\/p>\n<ol>\n<li style=\"text-align: left;\">\n<p>Telepon;<\/p>\n<\/li>\n<li style=\"text-align: left;\">\n<p>SMS;<\/p>\n<\/li>\n<li style=\"text-align: left;\">\n<p>Whatsapp;<\/p>\n<\/li>\n<li style=\"text-align: left;\">\n<p>Surat;<\/p>\n<\/li>\n<li style=\"text-align: left;\">\n<p>Email; dan<\/p>\n<\/li>\n<li>\n<p style=\"text-align: left;\">Walk in (langsung)<\/p>\n<\/li>\n<\/ol>\n<p><strong>PENERIMAAN PENGADUAN<\/strong><\/p>\n<ul>\n<li>\n<p style=\"text-align: left;\">STAR AM akan menerima, mencatat serta mendokumentasikan setiap pengaduan yang diajukan nasabah dan\/atau perwakilannya.<\/p>\n<\/li>\n<li style=\"text-align: left;\">\n<p>STAR AM akan melakukan verifikasi terhadap pengaduan yang disampaikan.<\/p>\n<\/li>\n<li>\n<p style=\"text-align: left;\">STAR AM dapat meminta nasabah untuk menyampaikan dokumen pendukung apabila diperlukan. Nasabah memiliki waktu 20 hari kerja untuk melengkapi dokumen yang diperlukan.<\/p>\n<\/li>\n<\/ul>\n<p><strong>PENANGANAN PENGADUAN<\/strong><\/p>\n<ul>\n<li>\n<p style=\"text-align: left;\">STAR AM akan melakukan verifikasi terhadap pengaduan dan kelengkapan dokumen yang disampaikan nasabah.<\/p>\n<\/li>\n<li style=\"text-align: left;\">\n<p>Tindak lanjut dari pengaduan lisan yang disampaikan nasabah akan diselesaikan paling lama 5 hari kerja sejak pengaduan diterima.<\/p>\n<\/li>\n<li style=\"text-align: left;\">\n<p>Tindak lanjut dari pengaduan tertulis yang disampaikan nasabah akan diselesaikan paing lama 20 hari kerja sejak dokumen diterima lengkap.<\/p>\n<\/li>\n<li>\n<p style=\"text-align: left;\">Dalam kondisi tertentu STAR AM dapat memperpanjang waktu penyelesaian paling lama 20 hari kerja, apabila:<\/p>\n<ul>\n<li style=\"text-align: left;\">\n<p>Nasabah belum memenuhi kelengkapan dokumen;<\/p>\n<\/li>\n<li style=\"text-align: left;\">\n<p>Dokumen nasabah berada diluar domisili nasabah; dan<\/p>\n<\/li>\n<li>\n<p style=\"text-align: left;\">Terdapat hal-hal lain diluar kendali nasabah<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>PENYELESAIAN PENGADUAN<\/strong><\/p>\n<p style=\"text-align: left;\">Tanggapan atas pengaduan disampaikan kepada nasabah secara lisan atau tertulis. Dalam hal tidak tercapai kesepakatan penyelesaian Pengaduan, Nasabah dan Manajer Investasi dan\/atau Bank Kustodian akan melakukan penyelesaian sengketa dengan mekanisme penyelesaian sengketa berupa mediasi atau arbitrase melalui Lembaga Alternatif Penyelesaian Sengketa (\u201cLAPS\u201d) dengan syarat, ketentuan dan tata cara sebagaimana dimaksud dalam POJK Tentang Lembaga Alternatif Penyelesaian Sengketa di Sektor Jasa Keuangan serta sesuai dengan peraturan mengenai prosedur penyelesaian sengketa yang diterbitkan oleh LAPS dan telah disetujui oleh OJK, dan mengacu kepada Undang-undang&nbsp; Nomor 30 Tahun 1999 (seribu sembilan ratus sembilan puluh sembilan) tentang Arbitrase Dan Alternatif Penyelesaian Sengketa, berikut semua perubahannya (\u201cUndang-undang Arbitrase dan Alternatif Penyelesaian Sengketa\u201d) sebagaimana relevan.<\/p>\n<p><strong>&nbsp;<\/strong><\/p>\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-581b7b40ce98d2d1874\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-02.appk\" href=\"#tab-581b7b40ce98d2d1874\"><h4 class=\"fusion-tab-heading\">02. APPK<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-02.appk\" id=\"tab-581b7b40ce98d2d1874\">\n<p><strong>APPK<\/strong><\/p>\n<p>Nasabah juga dapat menyampaikan pengaduan melalui aplikasi atau website yang diesdiakan OJK yaitu Aplikasi Portal Perlindungan Konsumen (APPK). Aplikasi Portal Perlindungan Konsumen (APPK) dapat diakses nasabah melalui website <span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"https:\/\/kontak157.ojk.go.id\/\">https:\/\/kontak157.ojk.go.id\/<\/a><\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":20,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-4847","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Pengaduan Nasabah - Star Asset Management<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/star-am.com\/id\/pengaduan-nasabah\/\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pengaduan Nasabah - 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