Star Track FAQ2023-09-12T09:15:05+00:00

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STAR Track is a digital application for investing in mutual funds anywhere and anytime. We believe that through investment, everyone has the opportunity to improve their standard of living. Therefore, investment should be accessible to everyone and easy to accomplish.

Here are the reasons why you should invest through STAR Track

  • You have the opportunity to invest easily.
  • You can invest in exclusive STAR AM products that are only available on STAR Track.
  • You have the opportunity to participate in exclusive programs specially designed for STAR AM customers

Please download the STAR Track app, then register yourself and proceed with identity verification. Once your identity verification process is approved, you can start investing in mutual funds through STAR Track.

Yes, STAR Track is a digital application of STAR Asset Management, which is a registered securities company and has obtained a license from the Financial Services Authority (OJK). In carrying out its business activities, STAR Asset Management is supervised by the OJK.

With STAR Track, you can register and submit all administrative documents through the application. No need to come directly to the office of the asset management company!

Our products are a collection of asset management products that we have curated based on the stability of their performance. We aim to provide you with the best and safest products!

You can download the STAR TRACK app, then click on 'Registration,' use your phone number or email to register, and create a password for your account.

Your registration process may fail if there is incomplete verification of your identity or if there are errors. We will contact you to rectify the data.

If you have completed the registration and identity verification process and have been successfully verified, then you automatically have a special mutual fund account for your investments.

Reksa Dana is a container used to collect funds from the investing public, which are then invested in a portfolio of securities by an Investment Manager.

On the product page, you can find various STAR AM mutual fund products to choose from. Once you've decided to make a purchase from our products, simply click on the product and then click "Buy". You'll need to enter the amount of investment you desire and then click "Pay Now". You'll receive a virtual account number for payment. Once the payment is successfully made, you've successfully purchased STAR AM mutual fund.

On the Portfolio page, click "See All" to find various STAR AM products you've purchased. On that page, you'll find a "Sell" button for each product. You need to enter the selling amount you desire and read the displayed disclaimer. Once you click "sell", the selling process has been successfully initiated.

For the redemption process, the Reksa Dana T+2 (2 days after the stock exchange) period is the maximum T+7 (7 days after the stock exchange).

There are no fees involved for investing in STAR Track.

All mutual fund products managed by STAR AM can be purchased through the STAR Track application.

By investing in Mutual Funds, customers will gain benefits, including:

  1. Professional Management
    Managing investment portfolios in the form of equity and/or debt securities, including instrument selection, selection of relevant parties, and investment administration, requires systematic analysis, continuous monitoring, and sound investment decisions. In addition, specialized expertise and relationships with various parties are necessary to effectively manage an investment portfolio. Through Mutual Funds (Reksa Dana), customers will benefit from the convenience of being relieved from the aforementioned tasks and entrusting them to Investment Managers who are professionals in their field.
  2. Economies of Scale
    With the accumulation of funds from various parties, Mutual Funds (Reksa Dana) have bargaining power to achieve higher investment returns, lower investment costs, and access to investment instruments that may be difficult to obtain individually. This provides equal opportunities for all investors to achieve relatively good investment results according to their level of risk.
  3. Investment Value Growth
    By investing funds in Mutual Funds (Reksa Dana), customers have the opportunity to achieve competitive investment results.

The minimum amount to invest in STAR Track is starting from Rp10,000.

On the initial login page, you need to enter your mobile phone number, and then you will find the words "Change Password." Click on that link, and you will be asked to enter your registered email. After that, you will receive an email for the next steps.

On the initial login page, you will find "Change Phone Number." Click on that link, and you will be asked to enter your Old Phone Number and New Phone Number. After that, you will receive a link to verify the new phone number.

Click on your profile page, then click on "Personal Data." On that page, you can change information such as your Name, Mailing Address, Account Number, and Account Owner's Name.

How do I change my personal data on STAR Track?2023-08-14T08:56:16+00:00

Click on your profile page, then click on "Personal Data." On that page, you can change information such as your Name, Mailing Address, Account Number, and Account Owner's Name.

What if I forget the cellphone number I used for STAR Track?2023-08-14T08:55:55+00:00

On the initial login page, you will find "Change Phone Number." Click on that link, and you will be asked to enter your Old Phone Number and New Phone Number. After that, you will receive a link to verify the new phone number.

What if I forgot my Password?2023-08-14T08:55:36+00:00

On the initial login page, you need to enter your mobile phone number, and then you will find the words "Change Password." Click on that link, and you will be asked to enter your registered email. After that, you will receive an email for the next steps.

What is the minimum fund for investing in STAR Track?2023-08-14T08:55:19+00:00

The minimum amount to invest in STAR Track is starting from Rp10,000.

Why do I need to invest in mutual funds?2023-08-14T08:54:59+00:00

By investing in Mutual Funds, customers will gain benefits, including:
1. Professional Management
Managing investment portfolios in the form of equity and/or debt securities, including instrument selection, selection of relevant parties, and investment administration, requires systematic analysis, continuous monitoring, and sound investment decisions. In addition, specialized expertise and relationships with various parties are necessary to effectively manage an investment portfolio. Through Mutual Funds (Reksa Dana), customers will benefit from the convenience of being relieved from the aforementioned tasks and entrusting them to Investment Managers who are professionals in their field.

2. Benefits of Economies of Scale
With the accumulation of funds from various parties, Mutual Funds (Reksa Dana) have bargaining power to achieve higher investment returns, lower investment costs, and access to investment instruments that may be difficult to obtain individually. This provides equal opportunities for all investors to achieve relatively good investment results according to their level of risk.

3. Growth in Investment Value
By investing funds in Mutual Funds (Reksa Dana), customers have the opportunity to achieve competitive investment results.

What mutual funds can I buy through STAR Track?2023-08-14T08:54:21+00:00

All mutual fund products managed by STAR AM can be purchased through the STAR Track application.

Is there a transaction fee on STAR Track?2023-08-14T08:53:47+00:00

There are no fees involved for investing in STAR Track.

How long does it take for sales of mutual fund products to reach customers?2023-08-14T08:53:19+00:00

For the redemption process, the Reksa Dana T+2 (2 days after the stock exchange) period is the maximum T+7 (7 days after the stock exchange).

How do you sell mutual funds on STAR Track?2023-08-14T08:52:57+00:00

On the Portfolio page, click "See All" to find various STAR AM products you've purchased. On that page, you'll find a "Sell" button for each product. You need to enter the selling amount you desire and read the displayed disclaimer. Once you click "sell", the selling process has been successfully initiated.

How to purchase mutual funds on STAR Track?2023-08-14T08:51:32+00:00

On the product page, you can find various STAR AM mutual fund products to choose from. Once you've decided to make a purchase from our products, simply click on the product and then click "Buy". You'll need to enter the amount of investment you desire and then click "Pay Now". You'll receive a virtual account number for payment. Once the payment is successfully made, you've successfully purchased STAR AM mutual fund.

What is mutual fund?2023-08-14T08:50:42+00:00

Reksa Dana is a container used to collect funds from the investing public, which are then invested in a portfolio of securities by an Investment Manager.

How do I open a mutual fund account?2023-08-14T08:49:53+00:00

If you have completed the registration and identity verification process and have been successfully verified, then you automatically have a special mutual fund account for your investments.

Can my registration process fail?2023-08-14T08:49:32+00:00

Your registration process may fail if there is incomplete verification of your identity or if there are errors. We will contact you to rectify the data.

How to register a STAR Track account?2023-08-14T08:49:13+00:00

You can download the STAR TRACK app, then click on 'Registration,' use your phone number or email to register, and create a password for your account.

Where does STAR Track get mutual fund products?2023-08-14T08:46:44+00:00

Our products are a collection of asset management products that we have curated based on the stability of their performance. We aim to provide you with the best and safest products!

How is STAR Track different from other asset management companies?2023-08-14T08:46:20+00:00

With STAR Track, you can register and submit all administrative documents through the application. No need to come directly to the office of the asset management company!

How do I start investing in mutual funds through STAR Track?2023-08-14T08:45:30+00:00

Please download the STAR Track app, then register yourself and proceed with identity verification. Once your identity verification process is approved, you can start investing in mutual funds through STAR Track.

Is STAR Track registered and supervised by the Financial Services Authority (OJK)?2023-08-14T08:44:41+00:00

Yes, STAR Track is a digital application of STAR Asset Management, which is a registered securities company and has obtained a license from the Financial Services Authority (OJK). In carrying out its business activities, STAR Asset Management is supervised by the OJK.

Why should you invest through STAR Track?2023-08-14T08:43:21+00:00

Here are the reasons why you should invest through STAR Track
– Anda memiliki kesempatan untuk berinvestasi dengan mudah
– Anda dapat berinvestasi pada produk eksklusif STAR AM yang hanya dijual di STAR Track
– Anda dapat berkesempatan mengikuti program ekslusif khusus Nasabah STAR AM

What is STAR Track?2023-08-14T08:41:41+00:00

STAR Track is a digital application for investing in mutual funds anywhere and anytime. We believe that through investment, everyone has the opportunity to improve their standard of living. Therefore, investment should be accessible to everyone and easy to accomplish.

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